Privacy Policy

Introduction

Even Keel Solutions Limited (“EKSL”, “we”, “us”, or “our”) is strongly committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

Personal data is any information relating to an identified or identifiable living person. EKSL processes personal data for advice and insolvency purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

When collecting and using personal data, our policy is to be transparent about why and how we process personal data.

Security

We take the security of all the data we hold very seriously. We have a privacy policy, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

When and how we share personal data and locations of processing

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

Personal data held by us may be transferred to:

Third party organisations that provide applications/functionality, data processing or IT services to us
We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. For example, providers of information technology, cloud based software as a service provider, identity management, website hosting and management. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

We currently employ the services of TransUnion International UK Limited, a credit reference agency, to assist us with performing identification checks on our clients for the purposes of compliance with the Money Laundering Regulations. Any personal information received from TransUnion International UK Limited will be processed only to confirm your ID to us for the purposes of preventing money laundering or terrorist financing. You can access TransUnion International UK Limited’s privacy policy at www.transunion.co.uk/legal-information/privacy-centrewhere you will find more information regarding TransUnion International UK Limited’s data processing activities.

Third party organisations that otherwise assist us in providing goods, services or information
Professional advisers
Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation
Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

IVA Clients

IVA clients should note that the IVA register is provided to credit reference agencies, as well as being open for public inspection.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility, so we will keep this privacy statement under regular review.

This privacy statement was last updated on 3 November 2021

Data controller and contact information

The data controller is Even Keel Solutions Limited (a limited company registered in England under registration no. 7580076 and with its registration address at Drewitt House, 865 Ringwood Road, Bournemouth BH11 8LW).

If you have any questions about this privacy statement or how and why we process personal data, please contact us at our office address.

Email: info@evenkeelsolutions.co.uk
Phone: 01202 237337

Access to personal data

You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at info@evenkeelsolutions.co.uk. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (currently 40 days).

Other data subject rights

This privacy statement is intended to provide information about what personal data we collect about you and how it is used. As well as rights of access referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability. Some of these rights will only be available from 25 May 2018.

If you wish to exercise any of these rights, please send an email to info@evenkeelsolutions.co.uk.

Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to info@evenkeelsolutions.co.uk. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website, www.ico.org.uk/for-the-public/raising-concerns/